Read Customer Reviews | Door Systems Inc. | Framingham

Read what other customers say about Door Systems Garage Door Group


Rating Summary of 335 Reviews

5 stars
 
265
4 stars
 
45
3 stars
 
10
2 stars
 
5
1 star
 
10

Average Customer Review

 
 (335 customer reviews)
4.6 stars out of 5

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Garage door replacement

Reviewed by (Newton, MA) | June 02, 2016 | 5 stars out of 5


Did a great job.


Company Response:
Thank you for taking the time to publish a positive review. We always enjoy knowing that our customers are happy!


Product Installed:


 
Garage Door Repair

Reviewed by (Sherborn, MA) | June 02, 2016 | 5 stars out of 5


Excellent service. I needed one door tuned up and two bottom panels replaced. Other suppliers wanted to replace the entire door at over $1000 each. Door Systems replaced the panels quickly at a fraction of the cost and tuned up the doors as well. Great communication via phone and email. Couldn't recommend more highly.


Company Response:
Thank you for taking the time to post a positive review.


 
Look No Further

Reviewed by (Falmouth , MA) | June 01, 2016 | 5 stars out of 5


From Sales (Hank) to
Installation (Eric)to
Office Customer Service (Nicole, Pricilla)to
The doors (the best) to
Price (great). . .

these folks cannot be topped.




Company Response:
Thanks Skip for the wonderful review. We really appreciate that you took the time!
Priscilla (and thanks for the compliment!)


Product Installed:


 
Decent work but 3 nails found in driveway

Reviewed by (Wellesley, MA) | May 30, 2016 | 3 stars out of 5


The installers were prompt, courteous and the finish product look nice. However, I found 3 nails in my driveway. Fortunately no damage to our cars tires.


Company Response:
We are happy that the end result was a good one, but are sorry to hear about the nails. We train our installers to clean up thoroughly after installation and we apologize he missed these nails. The issue (...)


 
Very happy

Reviewed by (Framingham, MA) | May 24, 2016 | 5 stars out of 5


This was a very positive experience all around.


 
Knowledgeable

Reviewed by (Hingham, MA) | May 17, 2016 | 5 stars out of 5


I've worked with Hank before on several projects. Always available to answer questions and quick to make site visits.


 
Excellent service

Reviewed by (Needham, MA) | May 17, 2016 | 5 stars out of 5


We were very happy overall with Door Systems. We bought a very large wooden door for a two-car garage, to be operated manually. The door, which the company had pre-painted for us for an additional charge, is very nice. The installation was a tricky one that took a long tim. After the installers left I noticed that the new door was difficult to open and seemed to slam down too hard. But the company promptly fixed it with different springs and so far it works and looks great.


 
Horrible experience

Reviewed by (Woburn, MA) | May 11, 2016 | 1 stars out of 5


I received this e-mail earlier and opted to ignore. The installer was rude and come to find out I signed off on the wrong color door. I spoke to Damien who informed me that if I don't pay yourcompany has a staff of lawyers ready to sue! I paid and washed my hands of the situation. My plumber and carpenter informed me the door is installed incorrectly and every up and down action causes damage to the door! Great job! Someone is coming to take pictures tomorrow. Ridiculous stress!


Company Response:
Ms. Devine,
We have invested thousands of dollars in technology to enable us to offer our customers a quote with a written/verbal description, a color picture of the product as well as a color picture (...)


 
Fantastic service!

Reviewed by | May 06, 2016 | 5 stars out of 5


Great timely communication and install


 
52 Roundwood-Newton

Reviewed by ( Newton, MA) | May 05, 2016 | 4 stars out of 5


After simple mistake ordering wrong size door, company acted fast and professionally to correct the situation. We will be happy to come back again for this excellent product.


Company Response:
Thank you for taking the time to post a review. Glad everything worked out for you!


 
Perfect

Reviewed by (Waltham, MA) | April 25, 2016 | 5 stars out of 5


No complaints and pleasant and professional


Company Response:
Thank you!


 
Nice doors - good people

Reviewed by (Sherborn, MA) | April 25, 2016 | 5 stars out of 5


Everyone at Door Systems was great! A pleasure to do business with.


Company Response:
Thank you! Make sure to let the salesman know the name of the friend who referred you. We have a program where if someone buys a door and refers someone else, the first person can receive a check of $35 (...)


 
Was a Tight fit

Reviewed by (Upton, MA) | April 20, 2016 | 5 stars out of 5


I have an older garage with low ceilings and other install challenges. Door systems felt up to the challenge when others were skeptical and really did a nice job.Right on schedule I might add.


Company Response:
Thank you very much for your positive reply. I am glad our many years of experience shone through and we were able to take on your challenge!


 
Jayton Door Mahogony Doors

Reviewed by (N. Scituate, RI) | April 06, 2016 | 5 stars out of 5


Very good experience


 
Owner

Reviewed by (Newton, MA) | April 04, 2016 | 5 stars out of 5


Could not have done a better job great crew


Company Response:
Thank you for your positive review! That's what we like to hear.


 
My Garage Doors Replacement

Reviewed by (Southborough, MA) | March 25, 2016 | 5 stars out of 5


Excellent total experience


Company Response:
Thank you for your kind review. You mentioned that a friend referred you. If that friend bought doors from us and you did, if we get the name and address we can send a check as part of our referral program. (...)


 
Much Improved!

Reviewed by (Killingly, CT) | March 17, 2016 | 4 stars out of 5


I am glad we decided to install our new garage doors by Jayton Door Corp! Our new doors are much better than what we first had when we purchased our new house. The installers were great, and explained everything so I am able to operate the doors the way that they are meant to be operated.


 
Great doors

Reviewed by (Shrewsbury, MA) | March 17, 2016 | 4 stars out of 5


The doors look great. The installer made an off-color, casually racist joke that is just unacceptable in 2015. He wasn't rude or aggressive, nor was the comment directed toward me. I was disappointed by his choice in language and it bares mentioning.


Company Response:
John, while I am pleased that you had a good experience overall, I agree that racist or off-color jokes are not acceptable. I have directed this to the service manager to address with the installer. (...)


 
Installation unsatisfactory

Reviewed by (jamaica plain, MA) | March 17, 2016 | 1 stars out of 5


The installation was completely unsatisfactory


Company Response:
Hi Ms. Cantabene,
I would like to start by saying that I am so very sorry you did not have a good experience with us. One of our most important goals is to have happy, satisfied customers. We have (...)


 
Installation of two new garage doors in a concrete wall

Reviewed by (Norwell, MA) | March 16, 2016 | 5 stars out of 5


I opened up a concrete wall in an effort to install two garage doors. Garaga provided outstanding service right from the beginning. From assisting us with a detailed schematic of how to do it to the final installation they were excellent in their advice and service. The doors themselves are very nice and overall we are very satisfied with our choice. I wouldn't hesitate to recommend them.


 
Very good Installation

Reviewed by (Hudson, MA) | March 08, 2016 | 4 stars out of 5


The only feedback I would provide is that communications between the initial order and scheduling the installation were lacking. It was almost two months and I had to initiate phone calls to quiry about status that several times went unreturned but the end result is great.


Company Response:
Glad to here most of your experience was a good one. As a company grows, there become more people doing jobs that had been handled by one person. So Henry was your salesperson but he has absolutely nothing (...)


 
New construction doors

Reviewed by (Braintree , MA) | March 05, 2016 | 5 stars out of 5


Neil was great to work with throughout the whole process. The installers were very punctual and what ever was necessary to complete the install. Very professional!


Company Response:
Thank you for your kind comment. Please let us know the name of your friend-if your friend bought doors form us, then we will be able to send a check for $35.


 
102 Nehoiden rd newton

Reviewed by (Newton, MA) | March 01, 2016 | 2 stars out of 5


A pleasure working with Hank .
Need to work on installers attude


Company Response:
Mr. Hughes:

I sincerely apologize for the experience you had with our installer. We work hard training our team on both the technical aspects and also the professional aspects of our business. (...)


 
15' x 7' Garage Door

Reviewed by (Cumberland, RI) | March 01, 2016 | 5 stars out of 5


A great experience from start to finish. We couldn't be more satisfied with the whole process.


 
New Garage Doors

Reviewed by (Sherborn, MA) | February 29, 2016 | 5 stars out of 5


Love our new doors - look great!


Company Response:
Thank you. Please let us know your friend's name. If your friend bought doors from us, we can send a referral check.


 
Quiet, sturdy garage doors

Reviewed by (Wellesley, MA) | February 29, 2016 | 5 stars out of 5


We have no complaints. Everyone we dealt with was knowledgable and friendly. What a difference from our old noisy, jerky doors. These doors are quiet, the lights go on automatically and they have upgraded the look of the whole house. Very happy.


Company Response:
Thank you for your kind words. We always like to hear from happy people!


 
Would do it again!

Reviewed by (Harrisville, RI) | February 25, 2016 | 5 stars out of 5


This company was suggested by my GC who likes to work with local companies. I am glad he suggested Jamie! After meeting him I was very comfortable dealing with him. Very knowledgeable and made some great suggestions. Jamie was great to work with. Very quick and professional.


 
Made it Right

Reviewed by | February 25, 2016 | 5 stars out of 5


We looked at a number of garage door system installers, including all the big boxes. Door Systems was price competitive and able to meet our timeframe. The initial installation was good but the technician did not fully complete the install (hence the 4 stars).

I called Customer Service regarding the issues with the installation. A technician was out two days later to complete the installation to my satisfaction. With a commitment to satisfaction, I would definitely use Door Systems again (...)


Company Response:
So glad everything worked out in the end and they were able to come back quickly to finish.


 
Great Install

Reviewed by | February 23, 2016 | 4 stars out of 5


We are really happy overall with the install. Henry was easy to work with and we appreciated the quick work. Only issue was that one of the opener lights either didn't ever work or blew shortly after the install. More of an annoyance than a real problem.


Company Response:
Glad you are happy. If you need us to come out to see about the light, please call the office and one of us can schedule a service call. Maybe the unit didn't have a light bulb in it. They are supposed (...)


 
Excellent experience

Reviewed by (Brookline, MA) | February 12, 2016 | 5 stars out of 5


The whole job went very smoothly, from beginning to end, and we think our doors look beautiful.


Company Response:
Thank you!


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