Read Customer Reviews | Door Systems Inc. | Framingham

Read what other customers say about Door Systems Garage Door Group


Rating Summary of 351 Reviews

5 stars
 
278
4 stars
 
45
3 stars
 
12
2 stars
 
6
1 star
 
10

Average Customer Review

 
 (351 customer reviews)
4.6 stars out of 5

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Garage doors

Reviewed by (Sudbury, MA) | January 05, 2015 | 5 stars out of 5


They did good work


 
No response after SEVERAL calls and messages

Reviewed by | November 18, 2014 | 1 stars out of 5


We are a large commercial customer with several properties. We have been trying to Give our money to Jayton and get No response. Not sure what is the matter with the customer service side here but if they don't care about losing large clients and potentially thousands of dollars annually from us.,.,they have succeeded.


 
New Door

Reviewed by (wellesley, MA) | November 02, 2014 | 2 stars out of 5


I installed a new garage door and the installation was rocky. They called and asked, as a favor, if they could come to my house at 6:30 a.m. on a Saturday to begin the installation. I said yes. I got up early -- moved my cars -- only to have them not arrive until 7:30. They had to come back 3 times. They couldn't get the springs right. They left cigarette butts and misc pieces of metal that I am still finding. In the end, my garage door is in but they need to work on their service side. (...)


Company Response:
Good afternoon MaryAnne,
I have looked up all the paperwork regarding your install and the service manager Ian is going to look into it more. I can certainly understand your frustration. We all expect (...)


 
Great doors from a great company!

Reviewed by (Douglas, MA) | October 30, 2014 | 5 stars out of 5


I bought two beautiful garage doors from Jayton for a comparable price to Home Depots DIY price. The company was a class-act from the sales call right down to the installation. They even fixed an error that I made in picking out the wrong hardware without any hesitation or additional cost. Overall a great experience. Would highly recommend.


 
Well Done

Reviewed by (sudbury, MA) | October 03, 2014 | 4 stars out of 5


Interaction with EVERY member of the company has been exceptional! Took three visits to make everything right but the follow up services were conducted professionally and with great care.


 
Very satisfied, totally professional

Reviewed by (Bedford, MA) | October 02, 2014 | 5 stars out of 5


Very satisfied, totally professional


 
Good Job!!!!

Reviewed by (West Warwick, RI) | September 26, 2014 | 5 stars out of 5


Very pleased with doors & installer.


 
Great Service

Reviewed by (Natick, MA) | September 19, 2014 | 5 stars out of 5


I needed to buy a door and get a quote even though my GC will install it. A lot of place were simply not interested. I am happy with the service provided and I will make sure to order the next two with you guys.


 
Excellent service and follow up

Reviewed by (Southborough, MA) | September 13, 2014 | 5 stars out of 5


Being new to the construction industry things haven't been easy. Hank from Doorsys has been amazing to work with. He has been very responsive and forth coming. Walked and advised me throughout the selection process. Other staff communicate very politely and quickly as well.


Company Response:
Thank you very much for taking the time to post such a nice review. It is always good to hear that things work out!


 
Garage renovation

Reviewed by (Medway, MA) | September 11, 2014 | 5 stars out of 5


As a part of our garage renovations we purchased a pair of Garaga standard series, standard + doors. Matt installed the doors and did a professional job. The doors look great. We are very satisfied.


Company Response:
Thank you Stephen for posting a positive review. I have passed the word on to Matt-he is great and we like to be sure to let our guys know that they are appreciated.


 
Double garage doors

Reviewed by (Wellesley, MA) | September 11, 2014 | 5 stars out of 5


Door Systems completed our project on a timely basis, no hastles, fair price


Company Response:
Paul, Thank you for taking the time to post a positive review.


 
Quality repair on our new house garage door

Reviewed by (Plymouth, MA) | September 03, 2014 | 4 stars out of 5


We just moved into our new house. Not being familiar with the new surroundings we had a "run in" or better stated a run into the garage door with the car. Door systems Inc where the original installers of the door and when we contacted them they where responsive, professional and in the end repaired the door like new. We would recommend them. Thanks, Jim


Company Response:
Jim, thank you for the kind words. And know that you are not alone when it comes to "running into" a garage door!


 
Top-notch service

Reviewed by (Littleton, MA) | September 03, 2014 | 5 stars out of 5


Bob and the installation team did an excellent job, from the beginning (locating the appropriate doors) through to the finish. The work was top-quality and on-time, and Bob is a great and personable sales advisor. I highly recommend Door Systems!


Company Response:
Thanks Jim for your comments and recommendation. We try hard to have a good team and when we hear that we have succeeded, it makes us happy!


 
Garage door replacement

Reviewed by (North Kingstown , RI) | September 02, 2014 | 5 stars out of 5


Excellent sales and service. They came, quoted a fair price and a few days later installed door and left with expert installation. A hassle free experience.


 
Great End-to-End Experience

Reviewed by (Chestnut Hill, MA) | August 29, 2014 | 5 stars out of 5


From Hank's initial visit to our home, to our visit to the showroom, and the installers' professionalism and perfection, our experience couldn't have been better. The only regret I have is not replacing our old, wooden garage door sooner.


Company Response:
Erik, So nice to hear that everything worked out for you in your door purchase. It always is the way that when we do something we have waited to do, we wonder why we waited so long!


 
door installation good-Home link programing bad

Reviewed by (Wellesley Hills, MA) | August 08, 2014 | 3 stars out of 5


I am very happy with the doors and the installation of the doors. The problem was that four different people tried to program the Home Link feature with no success. I was told that I needed to order a special item to make Home Link work. This was not acceptable. I looked at the installation instructions an figured how to install Home Link. I showed instructions to installer and finally success.


Company Response:
Good afternoon Henri,
I am sorry there was confusion over the Home Link. Tony is a top installer and was unfamiliar with the operator you bought somewhere else. Thank you very much for showing him (...)


 
Great Product and Service; Hank and the team are fantastic

Reviewed by (Hopkinton, MA) | July 08, 2014 | 5 stars out of 5


Hank is a knowledgeable and informative salesman with a great grasp of customer service. He provided a perfect recommendation of the product needed and the install team delivered. The doors are top notch and work quietly and flawlessly as sold. Thanks Hank!!


Company Response:
Dana I will be sure to pass on your kind words to Hank. And thank you for taking the time to post a positive review!


 
Overhead doors

Reviewed by (Needham, MA) | June 30, 2014 | 5 stars out of 5


the installer was extremely professional and kind. I would definitely recommend this company to others


 
Great sales process but

Reviewed by (Ashland, MA) | June 24, 2014 | 3 stars out of 5


Sales process was efficient and easy, excellent quality product. My only complaint was about the installation - arrived late on a Friday morning, left early and didn't finish the job. I had to call to ask if and when they would be back to wrap up. Seemed like they were doing me a favor to come back on Monday and finish!


Company Response:
Good morning Eric,
As a company we need to hear the good and bad. Naturally, we want it all to be good! When it isn't, we use it as a teaching tool in the hope that the problem won't arise (...)


 
Door Systems Inc inspires our loyalty!

Reviewed by (Weston, MA) | June 23, 2014 | 5 stars out of 5


With our new garage doors expertly installed by Tony from Door Systems, Inc., we are completely satisfied and enjoying our installation each and every time we view the results.
Our salesperson, Jack, was very personable and accommodating, though we truly respect that our installer, Tony, provided some last minute counseling in switching to his recommendation for utilizing a torsion-bar system for the garage doors. This choice had been mentioned by Jack for consideration, but Tony's advice (...)


Company Response:
Allan, Thank you so much for your positive review. We take pride in the people working for/with us so it is wonderful when someone agrees! I have passed on your kind words to Tony.
Again, happy to (...)


 
Great Experience

Reviewed by (Westborough, MA) | June 19, 2014 | 5 stars out of 5


Love the new doors and the new look for the house. Certainly added curb appeal. Knowledgeable sales advice and great installation.


Company Response:
Thanks Tom for the positive review. We love hearing good things!


 
Old Wooden Doars Gone

Reviewed by (Brighton, MA) | June 19, 2014 | 5 stars out of 5


My experience with DSI far exceeded my expectations. Sales and installations was superior. There was no pressure from the sales manager to install just any doors. Based on his experience,he advised me what would be best fit. Delivery and installation was excellent. Would recommend DSI any time.


 
Quick turn around when I got the car stuck in the garage

Reviewed by (Natick, MA) | June 19, 2014 | 5 stars out of 5


Yes, I did it, backed into the door while it was down. After feeling like a fool, I called to order a new door but more importantly I had to get the car out of the garage. staff was friendly, understood the issue and got the door open so we could get to work. The new door selection process was easy, installation was easy and we are thrilled with the way the new door looks with the house. Second time using these guys and may do it again someday - but it can't be for the same reason


Company Response:
Thanks for the positive review, Linda. Yes, it is very frustrating to do something like that and it doesn't matter that so many people do it too. We try to be of help as quickly as possible, so I am (...)


 
VERY PLEASED

Reviewed by (South Easton, MA) | June 17, 2014 | 5 stars out of 5


Had a few choices in door companys to choose from so I picked
door services because of the style door they carried. I ended
up with a great package for two doors and openers and the
install and follow up were first rate


 
Completed without a hitch!

Reviewed by (southborough, MA) | June 13, 2014 | 5 stars out of 5


concierge service at work did a search for me for door replacement along with replacing wood boards around door. The sales person picked up immediately when I called and scheduled a date and showed up on time! Estimate provided. Installation call came (ahead of schedule). Installers shows up when they said they would. Great job very professional (and I'm pretty sure they even swept up after themselves. My current garage openers worked perfectly too. Just an overall easy experience!


 
Good start but left me with bad experience

Reviewed by (Waltham, MA) | June 06, 2014 | 1 stars out of 5


On the install the tech said he didn’t have the right track and needed to see if they had it in their warehouse. The salesman was able to deliver the correct track. Got the door installed and they didn’t install it with the windows as requested. They said they had to come back and install that panel later. I would have needed to take another day off and move everything out of my garage again. I setup an appointment to have to have the panel installed. I had to cancel the appointment because I was (...)


Company Response:
Good afternoon Jeff,
We are sorry for the billing confusion and product confusion. We have used this as a training example to make sure we improve as we strive to provide great products and great (...)


 
Good Experience

Reviewed by (Marlborough, MA) | May 19, 2014 | 1 stars out of 5


Sales person and installer were professional, informative and punctual. Installer was organized and left a clean work place.


Company Response:
Good afternoon Martin,
I read your review with a bit of confusion. You gave us a "1" but said the salesperson and installer were professional, informative and punctual and that the installer (...)


 
None

Reviewed by (Natick, MA) | May 15, 2014 | 5 stars out of 5


None


 
Great Experience!

Reviewed by (Dover, MA) | May 07, 2014 | 5 stars out of 5


We had a wonderful experience with Door Systems. They were friendly, accomodating and easy to work with. We have an older garage and replacing the doors was tricky but they made it work and the new doors look great and work flawlessly. I would definitely recommend this company.


 
Garage Door Installation Comments

Reviewed by (Dedham, MA) | April 09, 2014 | 5 stars out of 5


My wife and I are very please with our new garage door. The entire experience was very positive. Neil was prompt in visiting our home and furnishing us with a quote. He was also dilegent in communicating with us throughout the proposal stage. He offered to visit our project to inspect the building modifications and offered advice on a variety of construction issues. On installation day, Robert call us in the AM to inform us of our schedule and arrived within minutes of the agreed upon time. He work (...)


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