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Second time using their services - Joseph was great this morning

5
21 July 2021 , Bijoy Mathew (Sudbury, )

This is the second time using your company. Last year, you came out to fix a circuit board, and the receptionist and the first person sent out was very helpful. The second person was a bit… Read more This is the second time using your company. Last year, you came out to fix a circuit board, and the receptionist and the first person sent out was very helpful. The second person was a bit uncommunicative, but he got the job done. This morning, Joseph (Last name is Weytas?, I think) was really great. He was friendly, helpful, and quick . He figured out what was wrong (broken chain) and the solution the moment he saw the garage door. They have not yet replaced the part so no comment there.

inside staff very responsive to our issues

5
17 July 2021 , peter zois

we have been using your company for many years with easy contact and set up of appointments

Wonderful service in todays age of Covid excuses.

5
15 July 2021 , Stephen Hall (Keene Valley, )

I must say I am very pleased the quality of the product and the top notch service extended to me from North Country Garage Door.

Great door, no surprises!

5
09 July 2021 , Cheryl Caira (Framingham, )

From the first meeting with Bruno, I felt that he had the most knowledge and best suggestions for replacing our garage door. He explained the whole process and was very patient in helping me decide… Read more From the first meeting with Bruno, I felt that he had the most knowledge and best suggestions for replacing our garage door. He explained the whole process and was very patient in helping me decide the best door for our home. Aside from a small miscommunication with their office staff, everything went exactly as promised and the installer was professional, competent and thorough. You would never realized we had anyone there except we had a new door. Highly recommend!!

Company Employees Rude

1
01 July 2021 , C Moss (Berlin, )

Mt wife was driving on the Mass Pike and one of this companies.drivers thought it appropriate to put a sign in his window that he had hand written saying "Biden Sucks". Guess he didn't… Read more Mt wife was driving on the Mass Pike and one of this companies.drivers thought it appropriate to put a sign in his window that he had hand written saying "Biden Sucks". Guess he didn't like a bumpersticker on her car. Any company that allows their employees to bully individuals is not a highly rated company and one u would never do business with.. shame on you.

Company response:

Please accept my apologies for this rude and inappropriate behavior. We do not tolerate this and take it very seriously. We will make sure this does not happen again. Below is an email that went out to our entire Team: From: Lars Niit Sent: Thursday, July 1, 2021 8:52 AM To: Everyone at Door Systems Subject: FW: New 1 Star Review for Door Systems Metro Boston Hi- DSI invests significant resources to market and advertise and we are relentless in our efforts to provide the highest standards of service with the work we perform and the interactions we have with customers. Our online reputation is so important, as it fuels new business and substantiates our Mission and Goals. I have always been very proud of our Team and the volumes of 5-Star Reviews and positive comments we receive online. Please keep up the great work! The below 1-Star Review is a reminder of how a bad decision by one of our 130+ Team Members can impact an entire Company and damage our reputation. When it comes to business, we are politically agnostic. We are a divided nation and therefore business must be only about business. We can not open the door and allow politics into the workplace as it is far too divisive. We want to service 100% of the population…not alienate 50% with our individual beliefs. It is for this reason I do not allow political bumper stickers on our trucks. For the person who was involved in this incident and all others, this is not acceptable behavior and will not be tolerated. This will be chalked up as a lapse in judgement and a good learning experience for everyone. Thanks! Lars Lars Niit President Phone: 1-800-545-DOOR x7111

Great Doors, Excellent Installation

5
18 June 2021 , Michael Budwey (Holliston, )

Worked with Bruno to review options and refine a final quote.
Doors and new opener were delivered and installed professionally when promised.

Instructions for gateway to connect old… Read more
Worked with Bruno to review options and refine a final quote.
Doors and new opener were delivered and installed professionally when promised.

Instructions for gateway to connect old opener to internet was somewhat confusing, but ultimately, I figured it out.

Doors look and work great.

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