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Write your own reviewGood product, good service
I felt there were too many people involved - salesman, billing, installers, receptionist - with not too much communication between them. While the order was in progress, there were no updates… Read more I felt there were too many people involved - salesman, billing, installers, receptionist - with not too much communication between them. While the order was in progress, there were no updates available on what the status was. I had to call in a few times to see where the process stood. While the work was being done, again there was no indication of what was next. The product is good but in the end, i should have chosen another coat of paint on the buildout.
Company response:
Thank you for your review. I agree it can be confusing to have more than one person to deal with, but each department has its own job. The sales team cannot install or bill and they can't be in the office all day to answer the phone. We have tried sending out a "timeline" letter to help our customers be informed which hopefully restates the timeline the sales team has spoken about. Everything is a work in process, so we thank you for your input so we can try to make things simpler for the next customer.Good overall experience, thanks!
I really enjoyed the process and the recommendations that were made by the salesperson. There was no pressure and the quote was delivered timely via email, and was easy to understand. The installation… Read more I really enjoyed the process and the recommendations that were made by the salesperson. There was no pressure and the quote was delivered timely via email, and was easy to understand. The installation went great and the installers were friendly. I do think that the company could benefit from better internal communications. Everyone would benefit as a result..:) Thank you!
Seamless process
Another supplier wouldn't even quote our project because of issues with headroom. Not an issue for Door Systems, who quoted to include the minor carpentry modifications required. The quote was… Read more Another supplier wouldn't even quote our project because of issues with headroom. Not an issue for Door Systems, who quoted to include the minor carpentry modifications required. The quote was emailed within two days, and the work scheduled within 2 weeks as promised. Also want to note that the area was completedly cleaned up after installation. I have already recommended Door Systems to other friends in need of a garage door replacement.
Service was excellent
Door systems helped us with initial repair of damages to our door system and accurately quoted the complete repair. Parts were ordered and repair completed. Great experience working with them and I… Read more Door systems helped us with initial repair of damages to our door system and accurately quoted the complete repair. Parts were ordered and repair completed. Great experience working with them and I would absolutely call them again in the future.
Both the sale rep and the installer are experienced
Door system helped us to replaced 2 out of 4 panels on our existing garage door. They ordered from the same manufacturer. All 4 panels match perfectly. As a result, we feel that not only we saved… Read more Door system helped us to replaced 2 out of 4 panels on our existing garage door. They ordered from the same manufacturer. All 4 panels match perfectly. As a result, we feel that not only we saved costs purchasing a new door but generated less hazard waste. It has been a great experience.
Good service, good work, but a little costly
They're great. Door Systems Inc. offers good service, and they did great work. It's a little on the pricey side, but they did good work for us.