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Rating Summary

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review

4
26 February 2018 , paul , Massachusetts

Product seems very good. We will see if it stands the test of time.
Salesman Hank was informative, knowledgeable..very professional.
Installer appears to have done a very good job, but a… Read more
Product seems very good. We will see if it stands the test of time.
Salesman Hank was informative, knowledgeable..very professional.
Installer appears to have done a very good job, but a real character.

Garage door installation

5
21 February 2018 , Suzanne ,

highly recommend using door systems. Bruno, was professional, listened to my needs and delivered the product on my schedule. It was a seemless procedure from beginning to end. If I ever require… Read more highly recommend using door systems. Bruno, was professional, listened to my needs and delivered the product on my schedule. It was a seemless procedure from beginning to end. If I ever require service from the future, I know who to call. Thank you.

Satisfied

5
07 February 2018 , Al , Massachusetts

Professional quality and workmanship

Replacement of two garage doors and openers

5
02 February 2018 , Lou , Massachusetts

I felt very confident with my choice after researching and comparing other companies and products. The salesperson Bruno made sure he addressed my concerns offering different options. The installer… Read more I felt very confident with my choice after researching and comparing other companies and products. The salesperson Bruno made sure he addressed my concerns offering different options. The installer Mike was very efficient and thorough. I would highly recommend this company. I also feel that this company will be available with the same great service if I ever need it.

Great Service

5
29 January 2018 , Lisa , Massachusetts

I had a problem with my garage door opener. Door Systems sent Paul Risi. He was great. He got here on time, diagnosed the problem immediately, and finished in less than an hour. Paul is very… Read more I had a problem with my garage door opener. Door Systems sent Paul Risi. He was great. He got here on time, diagnosed the problem immediately, and finished in less than an hour. Paul is very professional and very nice. Door Systems also installed my garage door and the opener. It's an awesome company and I wouldn't hire anyone else.

Poor Coordination of Installation Time

3
22 January 2018 , Valerie , Rhode Island

So far all good EXCEPT when scheduling installation. I talked to your contact TWICE asking door be installed 9:30 AM instead of 7:30 AM. Both times she said she yes - would tell installer Paul D. … Read more So far all good EXCEPT when scheduling installation. I talked to your contact TWICE asking door be installed 9:30 AM instead of 7:30 AM. Both times she said she yes - would tell installer Paul D. He came at 7:30 AM and sat waiting until 9:15 AM. He said no one told him of time change. Urged me to report incident. Because of this I will offer caution to anyone seeking recommendation on garage door companies. Lady scheduling had no interest in customer needs; even when clearly told TWICE.

Company response:

Good morning Valerie, So sorry to hear that you had an issue scheduling the time of the installation. Not to make an excuse, but sometimes there are so many people getting all their doors, parts, etc that they do what they need, get into their trucks and leave, sometimes without realizing that they shouldn't arrive as early. We pride ourselves on making customers happy, but sometimes things get away from us. The installer and scheduler have been spoke to about this to try to make sure it doesn't happen in the future. Try us again-we want you to be happy!