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Rating Summary

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655 Reviews

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Great Service

5
29 January 2018 , Lisa , Massachusetts

I had a problem with my garage door opener. Door Systems sent Paul Risi. He was great. He got here on time, diagnosed the problem immediately, and finished in less than an hour. Paul is very… Read more I had a problem with my garage door opener. Door Systems sent Paul Risi. He was great. He got here on time, diagnosed the problem immediately, and finished in less than an hour. Paul is very professional and very nice. Door Systems also installed my garage door and the opener. It's an awesome company and I wouldn't hire anyone else.

Poor Coordination of Installation Time

3
22 January 2018 , Valerie , Rhode Island

So far all good EXCEPT when scheduling installation. I talked to your contact TWICE asking door be installed 9:30 AM instead of 7:30 AM. Both times she said she yes - would tell installer Paul D. … Read more So far all good EXCEPT when scheduling installation. I talked to your contact TWICE asking door be installed 9:30 AM instead of 7:30 AM. Both times she said she yes - would tell installer Paul D. He came at 7:30 AM and sat waiting until 9:15 AM. He said no one told him of time change. Urged me to report incident. Because of this I will offer caution to anyone seeking recommendation on garage door companies. Lady scheduling had no interest in customer needs; even when clearly told TWICE.

Company response:

Good morning Valerie, So sorry to hear that you had an issue scheduling the time of the installation. Not to make an excuse, but sometimes there are so many people getting all their doors, parts, etc that they do what they need, get into their trucks and leave, sometimes without realizing that they shouldn't arrive as early. We pride ourselves on making customers happy, but sometimes things get away from us. The installer and scheduler have been spoke to about this to try to make sure it doesn't happen in the future. Try us again-we want you to be happy!

garage doors

5
18 January 2018 , Chrisitne , Massachusetts

All of the people we dealt with at Door Systems were helpful, friendly and professional. Good quality garage doors that were installed ahead of schedule.

Small Contractor

5
17 January 2018 , Steven , Massachusetts

Small Contractor works full time for a large company. I occasionally
install driveway gates on the side. The people at door systems, especially Steve Osborne! Are incredibly knowledgeable and… Read more Small Contractor works full time for a large company. I occasionally
install driveway gates on the side. The people at door systems, especially Steve Osborne! Are incredibly knowledgeable and provided vast amounts of help to me when needed. My customer/neighbor which whom I did the install for were very surprised at the quality in their products,not to mention how sharp looking each component looks.It seamlessly blends into their gates. I will continue using Door System for all my needs.

Overall top-notch experience.

5
17 January 2018 , Margaret , Massachusetts

Excellent product. Installers are pleasant, meticulous, informed & communicative. The company works hard to provide excellent customer service to assure that you get what you want.
For us,… Read more Excellent product. Installers are pleasant, meticulous, informed & communicative. The company works hard to provide excellent customer service to assure that you get what you want.
For us, the communication & attention to detail as well as the pleasant & informed/skilled installers (Matt and Tony) made the experience excellent.

door opener

5
16 January 2018 , Michael , Massachusetts

Needed a garage door opener for a house I was remolding. Other rhen a little confusion with the office people everything went well