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Once they have your money, don't expect to be treated like a valued customer. When our outside keypad malfunctioned after a year, we had a service call from Door Systems Framingham. We received a… Read more Once they have your money, don't expect to be treated like a valued customer. When our outside keypad malfunctioned after a year, we had a service call from Door Systems Framingham. We received a bill afterwards in excess of what we anticipated. When we called to question it, we were treated very rudely. Firstly, the unit shouldn't have malfunctioned, and secondly, we should have been treated with courtesy and respect.
Company response:
Good afternoon, Upon checking our records, we have no record of a purchase/install for a keypad prior to the one you recently had done. We show you as a new customer. If you had doors/operators etc installed through a contractor, we would not know that unless you told us at the time of the service request. Our labor rate is $146 for ANYTHING up to an hour of on-job time, plus the cost of parts. Because installing a keypad takes such a short amount of time, it was billed at $99 labor. Parts and labor have a 90 day warranty. Having satisfied customers is very important to us so hearing that you feel you were treated rudely is upsetting. That matter will be addressed. It is definitely a teachable moment. Unfortunately I have no way to know who you spoke with to be able to address it one-on-one. Thank you.Great service= very happy customer
I am in the construction industry and install doors for a living, normally I do everything in my own home myself but decided that I would hire someone for this project. I could not be any happier with… Read more I am in the construction industry and install doors for a living, normally I do everything in my own home myself but decided that I would hire someone for this project. I could not be any happier with the whole process. Thanks so much.
My review
Repair done as scheduled. Replacement panels a bit pricier than expected.
Olympic GOLD
Great experience all around.
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Garage Door Installation
Installation was done professionally and efficiently.