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Your installer was very professional, did a great job installing my new garage opener and cleaning up before he left. What a perfect way to do business, this is the send time I used this company and… Read more Your installer was very professional, did a great job installing my new garage opener and cleaning up before he left. What a perfect way to do business, this is the send time I used this company and would recommend them to everyone.
Horrible service
I was supposed to receive a call the morning of the service before 9:00 - at 10:00 I decided to call them. I was told between 4:00 - 5:00. At 3:30 I receive a call they are not coming and can…
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I was supposed to receive a call the morning of the service before 9:00 - at 10:00 I decided to call them. I was told between 4:00 - 5:00. At 3:30 I receive a call they are not coming and can reschedule in two days.
Company response:
Kim, I am so sorry you had this experience. Unfortunately, the technician who was assigned to work for you is relatively new and did not understand how important the phone calls are. He had emergency commercial calls that had to take precedence and should have called you as soon as he realized he would be tied up on those jobs. I don't know who called you to say you would have to wait two additional days for service, but please accept my apology for that. You should have been rescheduled for the very next day. We at Door Systems know that customers are extremely important to us and try very hard to be accomodating. The technician has been spoken to and hopefully now understands how things should go. Hopefully you will give us another chance!happy
happy done quickly
new doors & openers
This was a difficult installation but they did everything they could to make it work. From Neil in sales to Scott the installer.
An A+ job overall.
Company response:
Thank you for taking the time to let us know you were pleased with our services.garage door
Very happy with the product and excellent installer he knows his job
Quality Product and Customer Service
All at Door Systems make a point of thanking you for your business. It is clear this is part of the culture. The product is attractive and durable.