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Didn't get the door I ordered

1
16 September 2013 , Ann, Pat , Massachusetts

Installer came a day later than promised without alerting me that he couldn't make it at promised time.
Door installed does not look like door that was promised.
Tried to get this fixed,… Read more
Installer came a day later than promised without alerting me that he couldn't make it at promised time.
Door installed does not look like door that was promised.
Tried to get this fixed, and no one has lifted a finger to get the job done right.
This was a terrible experience. Incompetent company.

Company response:

Good morning Ann, Sorry you had this experience. I checked in the system and see that Henry did indeed re-order. Someone in the office will contact you when the product is here and help set up an install date.

Old School

5
11 September 2013 , Francis , Massachusetts

"Old School!" In today's society, this is the highest compliment that can be paid. Simply stated, it means the recipient performs far above the current standards of care, to standards… Read more "Old School!" In today's society, this is the highest compliment that can be paid. Simply stated, it means the recipient performs far above the current standards of care, to standards in effect at a time long ago when both personal and professional standards were far higher than they now are.

This phrase is usually followed by another: "Don't change!"

You folks do it right ... you are the best ... many thanks! "Don't change!"

Review

5
02 September 2013 , Karen , Massachusetts

Installer was 10 minutes early, very pleasant and worked quietly. He cleaned everything up when he was finished.

garage panel replacement

5
26 August 2013 , jeff , Massachusetts

i couldn't have been happier with all aspects of this service: hank arranged for the right part to be held and advised me completely and informatively about how to best prepare the panel before… Read more i couldn't have been happier with all aspects of this service: hank arranged for the right part to be held and advised me completely and informatively about how to best prepare the panel before installation (paint both surfaces with exterior paint to ensure better weather protection). when i arranged to pick up the item it was ready as soon as i arrived; scheduling the actual installation was extremely convenient--door systems offered several dates and times within a week; and then the best part--paul performed the installation. he was prompt, courteous, and outstandingly detail-oriented throughout the entire installation process. he was done in an hour and the job was performed flawlessly. i could not have been more pleased with the entire experience.

if you need to have any work done on your garage door i would highly recommend this business. ask for hank, ask for paul!

RAC

5
15 August 2013 , RICHARD , Massachusetts

1

My experience .

4
26 July 2013 , William , Massachusetts

The installers were very good but they forgot to install the rope to pull the doors down in case of power loss. The person you sent to correct this did not have two pieces of rope long enough to do… Read more The installers were very good but they forgot to install the rope to pull the doors down in case of power loss. The person you sent to correct this did not have two pieces of rope long enough to do the job.....even though this is what he was sent to do! Consequently, I have 2 knotted pieces of OLD rope on 2 NEWLY installed garage doors !, several of our friends who came to see the NEW doors commented on this.