Read what other customers say about us

Rating Summary

5
 
4
 
3
 
2
 
1
 
624 Reviews

Share your opinion with other customers

Write your own review

Door Systems and Garaga - A Good Combination

5
17 August 2017 , Jay G (Holden, MA)

A great experience all around. From the emergency repair of a broken torsion spring to the quote for a new door to the expert installation. One impressive new door!

Great doors at a great price, on time and professionally installed

5
24 July 2017 , Andy O (Westwood, MA)

We needed to update our 50 year old doors and contacted Door Systems because we had used them to install our garage door openers. The sales person was knowledgeable and helped us to pick out the… Read more We needed to update our 50 year old doors and contacted Door Systems because we had used them to install our garage door openers. The sales person was knowledgeable and helped us to pick out the right doors for our home. They were installed professionally, on time and are a beautiful addition to our home.

Go Go Garage

4
10 July 2017 , Lori Ann H (Belmont, MA)

Loved Mr Perry reason went with company !

Garage door replacement

5
07 July 2017 , Kevin J (Hopkinton, MA)

Great product. Expert sales staff. Professional installation.

Beautiful and super quiet doors!!!

5
09 June 2017 , Kimberly K (Hopkinton, MA)

I love these doors! My dogs barely bark anymore??

Customer beware!

2
05 June 2017 , Philip M (Wellesley, MA)

Once they have your money, don't expect to be treated like a valued customer. When our outside keypad malfunctioned after a year, we had a service call from Door Systems Framingham. We received a… Read more Once they have your money, don't expect to be treated like a valued customer. When our outside keypad malfunctioned after a year, we had a service call from Door Systems Framingham. We received a bill afterwards in excess of what we anticipated. When we called to question it, we were treated very rudely. Firstly, the unit shouldn't have malfunctioned, and secondly, we should have been treated with courtesy and respect.

Company response:

Good afternoon, Upon checking our records, we have no record of a purchase/install for a keypad prior to the one you recently had done. We show you as a new customer. If you had doors/operators etc installed through a contractor, we would not know that unless you told us at the time of the service request. Our labor rate is $146 for ANYTHING up to an hour of on-job time, plus the cost of parts. Because installing a keypad takes such a short amount of time, it was billed at $99 labor. Parts and labor have a 90 day warranty. Having satisfied customers is very important to us so hearing that you feel you were treated rudely is upsetting. That matter will be addressed. It is definitely a teachable moment. Unfortunately I have no way to know who you spoke with to be able to address it one-on-one. Thank you.