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658 Reviews

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Small Contractor

5
17 January 2018 , Steven , Massachusetts

Small Contractor works full time for a large company. I occasionally
install driveway gates on the side. The people at door systems, especially Steve Osborne! Are incredibly knowledgeable and… Read more Small Contractor works full time for a large company. I occasionally
install driveway gates on the side. The people at door systems, especially Steve Osborne! Are incredibly knowledgeable and provided vast amounts of help to me when needed. My customer/neighbor which whom I did the install for were very surprised at the quality in their products,not to mention how sharp looking each component looks.It seamlessly blends into their gates. I will continue using Door System for all my needs.

Overall top-notch experience.

5
17 January 2018 , Margaret , Massachusetts

Excellent product. Installers are pleasant, meticulous, informed & communicative. The company works hard to provide excellent customer service to assure that you get what you want.
For us,… Read more Excellent product. Installers are pleasant, meticulous, informed & communicative. The company works hard to provide excellent customer service to assure that you get what you want.
For us, the communication & attention to detail as well as the pleasant & informed/skilled installers (Matt and Tony) made the experience excellent.

door opener

5
16 January 2018 , Michael , Massachusetts

Needed a garage door opener for a house I was remolding. Other rhen a little confusion with the office people everything went well

Very satisifed with the installation of my new garage door/opener

5
08 January 2018 , Emmanuel , Rhode Island

Impressed by responsiveness on requesting an estimate and follow-up on questions after the quote was submitted. Installation was great and after few months everything is working as expected.

Awesome

5
05 January 2018 , Michael , Massachusetts

Perfectly executed.

Wrong kind of door

2
26 December 2017 , Jay , Massachusetts

I had to change the bottom panel of the door. After waiting for 3 weeks(which is understandable), wrong pattern of door was installed.No one communicated that the right pattern was obsolete. The… Read more I had to change the bottom panel of the door. After waiting for 3 weeks(which is understandable), wrong pattern of door was installed.No one communicated that the right pattern was obsolete. The installation person was very rude and told me not to bother him while he is working. He said if I can stay inside the house rather than the garage. The work was not done correctly and they had to send another person next day to fix it. The second installer was great.

Company response:

Good morning Jay, I am very sorry you had this experience. It is totally the opposite of what we normally provide to our customers. It is possible that we did not get information from the vendor that the pattern was obsolute. I don't know for sure, so I can't use that for a reason. As for the second visit, it appears they were able to correct the issue the next day. Again I apologize for the events that happened and will make sure that the first installer is spoken to.