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Rating Summary

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621 Reviews

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Owner

5
04 April 2016 , Jay T (Newton, MA)

Could not have done a better job great crew

Company response:

Thank you for your positive review! That's what we like to hear.

My Garage Doors Replacement

5
25 March 2016 , John T (Southborough, MA)

Excellent total experience

Company response:

Thank you for your kind review. You mentioned that a friend referred you. If that friend bought doors from us and you did, if we get the name and address we can send a check as part of our referral program.

Much Improved!

4
17 March 2016 , Renee P (Killingly, CT)

I am glad we decided to install our new garage doors by Jayton Door Corp! Our new doors are much better than what we first had when we purchased our new house. The installers were great, and… Read more I am glad we decided to install our new garage doors by Jayton Door Corp! Our new doors are much better than what we first had when we purchased our new house. The installers were great, and explained everything so I am able to operate the doors the way that they are meant to be operated.

Great doors

4
17 March 2016 , John K (Shrewsbury, MA)

The doors look great. The installer made an off-color, casually racist joke that is just unacceptable in 2015. He wasn't rude or aggressive, nor was the comment directed toward me. I was… Read more The doors look great. The installer made an off-color, casually racist joke that is just unacceptable in 2015. He wasn't rude or aggressive, nor was the comment directed toward me. I was disappointed by his choice in language and it bares mentioning.

Company response:

John, while I am pleased that you had a good experience overall, I agree that racist or off-color jokes are not acceptable. I have directed this to the service manager to address with the installer. Hopefully nothing like this will happen again. Thank you.

Installation unsatisfactory

1
17 March 2016 , Mary Ellen C (jamaica plain, MA)

The installation was completely unsatisfactory

Company response:

Hi Ms. Cantabene, I would like to start by saying that I am so very sorry you did not have a good experience with us. One of our most important goals is to have happy, satisfied customers. We have been in business for over 55 years trying to do just that. As a company grows, so can some problems which we try to use as educational tools. In the beginning a small company has one or two people to cover everything. Now we need a service department, sales department, installation department, billing department and customer service department. We do strive for accuracy. I know that many things are beyond our control-the battery back-up failing, for example. But in the end, it is up to us to make sure that everything works out correctly. Hopefully everything is done and there won't be any problems. Should you need us for anything, please call me, Priscilla, at 508-875-3508, and I will do my best to make everything run smoothly. Again, please accept my apology on behalf of Door Systems Inc.

Installation of two new garage doors in a concrete wall

5
16 March 2016 , Jim K (Norwell, MA)

I opened up a concrete wall in an effort to install two garage doors. Garaga provided outstanding service right from the beginning. From assisting us with a detailed schematic of how to do it to the… Read more I opened up a concrete wall in an effort to install two garage doors. Garaga provided outstanding service right from the beginning. From assisting us with a detailed schematic of how to do it to the final installation they were excellent in their advice and service. The doors themselves are very nice and overall we are very satisfied with our choice. I wouldn't hesitate to recommend them.