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Rating Summary

5
 
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624 Reviews

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Wonderful experience

1
10 January 2015 , Rick D (01701, MA)

From the sales experience to installation, there was not a hiccup. Everything was delivered on time and as ordered. Thanks!

Company response:

Thank you for taking the time to provide your review. Based on your comments we assume you mixed up the rating system and inadvertently gave us only a one star rating. Anyway, we appreciate your business and thank you for the nice comments. Best, Lars

Amazing!!!

5
06 January 2015 , Debbie F (Westborough, MA)

Thank you Door Systems!! My new garage door is gorgeous and I couldn't be happier with the process. From the initial call to installation, this has to be the most painless process for any… Read more Thank you Door Systems!! My new garage door is gorgeous and I couldn't be happier with the process. From the initial call to installation, this has to be the most painless process for any repair/upgrade to my home. Thank you!!!!

Great Experience

5
05 January 2015 , Todd M (Newton, MA)

When our garage door fell apart I looked at a few companies and chose doorsys. They seemed like they had a great track record and their pricing was competitive. Bottom line from the initial quote… Read more When our garage door fell apart I looked at a few companies and chose doorsys. They seemed like they had a great track record and their pricing was competitive. Bottom line from the initial quote through to the final install they did an outstanding job. The new door looks great! I would recommend them to anyone.

Garage doors

5
05 January 2015 , Tom M (Sudbury, MA)

They did good work

No response after SEVERAL calls and messages

1
18 November 2014 , Rachel M

We are a large commercial customer with several properties. We have been trying to Give our money to Jayton and get No response. Not sure what is the matter with the customer service side here but if… Read more We are a large commercial customer with several properties. We have been trying to Give our money to Jayton and get No response. Not sure what is the matter with the customer service side here but if they don't care about losing large clients and potentially thousands of dollars annually from us.,.,they have succeeded.

New Door

2
02 November 2014 , MaryAnne U (wellesley, MA)

I installed a new garage door and the installation was rocky. They called and asked, as a favor, if they could come to my house at 6:30 a.m. on a Saturday to begin the installation. I said yes. I… Read more I installed a new garage door and the installation was rocky. They called and asked, as a favor, if they could come to my house at 6:30 a.m. on a Saturday to begin the installation. I said yes. I got up early -- moved my cars -- only to have them not arrive until 7:30. They had to come back 3 times. They couldn't get the springs right. They left cigarette butts and misc pieces of metal that I am still finding. In the end, my garage door is in but they need to work on their service side. It was not a good experience at all.

Company response:

Good afternoon MaryAnne, I have looked up all the paperwork regarding your install and the service manager Ian is going to look into it more. I can certainly understand your frustration. We all expect that things will happen the way we have been told they would. I will get back to you as quickly as possible with whatever explanation is given to me. And I personally will speak with the technicians about not cleaning up their cigarette butts! I would like to say that everything is an education opportunity, so we will try to educate.