Read what other customers say about us

Rating Summary

5
 
4
 
3
 
2
 
1
 

Share your opinion with other customers

Write your own review

Completed without a hitch!

5
13 June 2014 , Patti P (southborough, MA)

concierge service at work did a search for me for door replacement along with replacing wood boards around door. The sales person picked up immediately when I called and scheduled a date and showed up… Read more concierge service at work did a search for me for door replacement along with replacing wood boards around door. The sales person picked up immediately when I called and scheduled a date and showed up on time! Estimate provided. Installation call came (ahead of schedule). Installers shows up when they said they would. Great job very professional (and I'm pretty sure they even swept up after themselves. My current garage openers worked perfectly too. Just an overall easy experience!

Good start but left me with bad experience

1
06 June 2014 , Jeff H (Waltham, MA)

On the install the tech said he didn’t have the right track and needed to see if they had it in their warehouse. The salesman was able to deliver the correct track. Got the door installed and they… Read more On the install the tech said he didn’t have the right track and needed to see if they had it in their warehouse. The salesman was able to deliver the correct track. Got the door installed and they didn’t install it with the windows as requested. They said they had to come back and install that panel later. I would have needed to take another day off and move everything out of my garage again. I setup an appointment to have to have the panel installed. I had to cancel the appointment because I was using my garage to fix my bike and couldn’t move everything out. I told them to credit my invoice and send me a new correct invoice. They send me an invoice with a 30 days late fee charge for a mix up they did and charge me the tax on the full amount on the original invoice. I had to call them to have my invoice adjusted for the tax too and still waiting to hear back from them. I would never use this company or recommend them to anyone. The lack of communication is poor.

Company response:

Good afternoon Jeff, We are sorry for the billing confusion and product confusion. We have used this as a training example to make sure we improve as we strive to provide great products and great service. Please fell free to call if you would like to discuss this in more detail. Priscilla

Good Experience

1
19 May 2014 , Martin M (Marlborough, MA)

Sales person and installer were professional, informative and punctual. Installer was organized and left a clean work place.

Company response:

Good afternoon Martin, I read your review with a bit of confusion. You gave us a "1" but said the salesperson and installer were professional, informative and punctual and that the installer was organized and left a clean work place. Sounds like you were happy with the job done! Sometimes it seems not very clear when asked to rate something so I just thought I would check. Thanks for being our customer!

None

5
15 May 2014 , Arnold M (Natick, MA)

None

Great Experience!

5
07 May 2014 , Amelia S (Dover, MA)

We had a wonderful experience with Door Systems. They were friendly, accomodating and easy to work with. We have an older garage and replacing the doors was tricky but they made it work and the new… Read more We had a wonderful experience with Door Systems. They were friendly, accomodating and easy to work with. We have an older garage and replacing the doors was tricky but they made it work and the new doors look great and work flawlessly. I would definitely recommend this company.

Garage Door Installation Comments

5
09 April 2014 , Joe M (Dedham, MA)

My wife and I are very please with our new garage door. The entire experience was very positive. Neil was prompt in visiting our home and furnishing us with a quote. He was also dilegent in… Read more My wife and I are very please with our new garage door. The entire experience was very positive. Neil was prompt in visiting our home and furnishing us with a quote. He was also dilegent in communicating with us throughout the proposal stage. He offered to visit our project to inspect the building modifications and offered advice on a variety of construction issues. On installation day, Robert call us in the AM to inform us of our schedule and arrived within minutes of the agreed upon time. He work quickly, continuously and efficiently througtout the day to complete the project. He spent extra time esplaining the product features to me and my wife. The door has been operating flawlessly for over a month. The entire experience has been positive.