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We are a large commercial customer with several properties. We have been trying to Give our money to Jayton and get No response. Not sure what is the matter with the customer service side here but if… Read more We are a large commercial customer with several properties. We have been trying to Give our money to Jayton and get No response. Not sure what is the matter with the customer service side here but if they don't care about losing large clients and potentially thousands of dollars annually from us.,.,they have succeeded.
New Door
I installed a new garage door and the installation was rocky. They called and asked, as a favor, if they could come to my house at 6:30 a.m. on a Saturday to begin the installation. I said yes. I… Read more I installed a new garage door and the installation was rocky. They called and asked, as a favor, if they could come to my house at 6:30 a.m. on a Saturday to begin the installation. I said yes. I got up early -- moved my cars -- only to have them not arrive until 7:30. They had to come back 3 times. They couldn't get the springs right. They left cigarette butts and misc pieces of metal that I am still finding. In the end, my garage door is in but they need to work on their service side. It was not a good experience at all.
Company response:
Good afternoon MaryAnne, I have looked up all the paperwork regarding your install and the service manager Ian is going to look into it more. I can certainly understand your frustration. We all expect that things will happen the way we have been told they would. I will get back to you as quickly as possible with whatever explanation is given to me. And I personally will speak with the technicians about not cleaning up their cigarette butts! I would like to say that everything is an education opportunity, so we will try to educate.Great doors from a great company!
I bought two beautiful garage doors from Jayton for a comparable price to Home Depots DIY price. The company was a class-act from the sales call right down to the installation. They even fixed an… Read more I bought two beautiful garage doors from Jayton for a comparable price to Home Depots DIY price. The company was a class-act from the sales call right down to the installation. They even fixed an error that I made in picking out the wrong hardware without any hesitation or additional cost. Overall a great experience. Would highly recommend.
Well Done
Interaction with EVERY member of the company has been exceptional! Took three visits to make everything right but the follow up services were conducted professionally and with great care.
Very satisfied, totally professional
Very satisfied, totally professional
Good Job!!!!
Very pleased with doors & installer.